Online Forums
Technical support is provided through Support Forums below. Anybody can view them; you need to Register/Login to our site (see links in upper right corner) in order to Post questions. You do not have to be a licensed user of our product.
Please read Rules for forum posts before reporting your issue or asking a question. OPC Labs team is actively monitoring the forums, and replies as soon as possible. Various technical information can also be found in our Knowledge Base. For your convenience, we have also assembled a Frequently Asked Questions page.
Do not use the Contact page for technical issues.
Install Site License
this forum is for technical issues with the product. The issue (license showing "not valid") has been explained. The remainder of it is a business issue. For that, direct further questions by email to sales09 (at) opclabs.com .
But yes, of course. What you call "old" invoice is simply an invoice that you have not yet paid. You just need to make the payment, even when it is overdue. That is fairly normal process.
Regards
Please Log in or Create an account to join the conversation.
- dastan.zhalilov@erg.kz
- Topic Author
- Offline
- Premium Member
- Posts: 13
- Thank you received: 0
Please Log in or Create an account to join the conversation.
The temporary license file covers the period from the purchase until the invoice is due. Customers who pay in time get their permanent license key in time.
Besides payment, no further action is necessary.
Regards
Please Log in or Create an account to join the conversation.
- dastan.zhalilov@erg.kz
- Topic Author
- Offline
- Premium Member
- Posts: 13
- Thank you received: 0
So why did you send a temporary license file?
Do you understand how its awfully long buying procedure in our company. You might tell us that it is temporary license, that needs a payment, after that we will send a production license.
Please Log in or Create an account to join the conversation.
- dastan.zhalilov@erg.kz
- Topic Author
- Offline
- Premium Member
- Posts: 13
- Thank you received: 0
We must organize all buying procedures from begining? Or it will be enough when we pay money with old invoice?
Please Log in or Create an account to join the conversation.
This is a temporary license key whose validity ended April 16, 2023, when the invoice was due.
A permanent license key will be issued after we receive the payment.
Best regards
Please Log in or Create an account to join the conversation.
- dastan.zhalilov@erg.kz
- Topic Author
- Offline
- Premium Member
- Posts: 13
- Thank you received: 0
I have already installed license file to my laptop, but there is a status "Not Valid". Is it ok ? or not?
I attached photos from my license manager, please check and suggest. May be I should activate it using internet connection?
I have install license file using domain account that has not access to internet, just only has a Administrators priveligies. Is it enough for this operation?
Attachments:
Please Log in or Create an account to join the conversation.
Notes:
- For simply building the software with QuickOPC (not running it, and not using the development features that require the OPC communication, such as Live Binding in design time), the license key does not have to be installed.
- On computers that will be for Runtime, you can either install the license key, OR you embed it in the application itself, in which case there will be no licensing step needed on the runtime computers. See Application Deployment in User's Guide.
Best regards
Please Log in or Create an account to join the conversation.
- dastan.zhalilov@erg.kz
- Topic Author
- Offline
- Premium Member
- Posts: 13
- Thank you received: 0
Or you mean Site License can used with multiple clients in the same network at the same time?
Please Log in or Create an account to join the conversation.
The licenses are not "networked". Simply install it on all computers that need it. If I understand your case well, you will install it on the Windows Server, and on your laptop as well.
Best regards
Please Log in or Create an account to join the conversation.